Customers Reviews
Bertola Custom Homes and Remodeling is always interested in what our customers have had to say about our work. Customer satisfaction is of the utmost importance to us, and we pride ourselves on making sure every one of our clients is happy with the end result.
Here we have listed some reviews from some of our past clients. Read through and see what others have had to say. If you have any feedback of your own, feel free to contact us and let us know what you think.
What our customers say about us!
Overall rating: 5 out of 5 based on 12 reviews.
First to Review
★★★★★
“ Joe Bertola saved the day for my wife and I when our Brookline condo renovation project with a previous contractor went bad! My wife was ~8 months pregnant with our first baby and our previous contractor could not get his act together to finish our job that was already 2 months behind schedule. After parting ways with the previous contractor, we hired Joe Bertola to help us get the project done before our baby arrived. After contacting Joe on Feb 8th, I received a response from him the same day and he was at my condo doing the walk-through with my wife and I the very next day! The work started just a few days after. The project consisted of repairing our beautiful wood floors that the previous contractor and his crew destroyed with their tools and machines, painting the banister and risers on the staircase as well as delivering and installing 3 custom vanities (a dual sink vanity for master and 2 single sink vanities for 2nd bath and downstairs powder room). The project turned out beautifully and Joe restored our faith in contractors. Not only did he deliver on all of his promises and deadlines but he went above and beyond by addressing several leveling and cosmetic issues left behind by the previous contractor. Joe knew what was riding on this project for my wife and I and moved his schedule around to accommodate our unique situation. He promised us that he would have everything ready by the time we came back from the hospital with our baby and he certainly delivered on that promise! Now I'm getting compliments on my beautiful floors, stairs and vanities and can recommend Joe without a second of hesitation. Joe truly cares about his customers and takes tremendous pride in his work. Good to know there are still good Contractors out there!”
- S_C
Bathrooms
★★★★★
“ My wife and I needed a kitchen renovation and we were referred to Bertola Custom Homes by a friend. Joe came to our house shortly after we contacted his company to provide us with an estimate. We had a general idea of what we wanted and that included removing two structural walls to open up our floor plan. The job was big and very complex, however Joe was able to design the alteration on the spot and 3 days after we met the walls were gone. Because the new design asked for a window relocation, we also had them repair some rotten woodwork on the exterior and paint the entire house. It was very impressive how quickly he managed to come up with drawings from an Engineer, the building permits and begin the work. Everything went very smoothly. The crew moved and protected the furniture as well as the floors. They were friendly, worked very hard, and the site was kept super clean at all times. We also liked the air filter that they provided. It helped to control all the dust from getting everywhere. The final product is amazing. Joe takes real pride of his work. We appreciate his professionalism, work ethic, honesty and positive attitude. It has been amazingly easy dealing with Joe and his team. All of them are super nice and fun to be around. We are extremely happy with all the work and are already on his busy schedule for remodeling four of our bathrooms in the fall. Highly recommend.”
- insilva
Kitchen
★★★★★
“ Over the past two years Joe Bertola has competed two projects for me - bedroom and living room renovations. He has very high standards and everyone who works with him do as well. He has a very intuitive way of looking at the space that will be worked with and develops the project to make the best use of the space available. He stays within the estimate we agreed on initially and is also flexible when I have asked for changes/modifications along the way. I haven't always agreed with his suggestions but am entirely happy with the results (he is generally right). He does not finish until I am completely satisfied. We are now starting to work on the next project - the kitchen.”
- k_boutin
Project
★★★★★
“ Got estimates for a couple of projects at our new house, ended up using Bertola Custom Homes to paint two rooms. Joe, the project foreman (forewoman?), and the painters were all very professional, everything was well coordinated and done very neatly and well. The quote was marginally higher than another I got but I was more confident in Joe's company. I was amazed at the attention to detail, the amount of time they spent smoothing out walls (using special lighting to highlight imperfections), and very pleased with the result. Could have spent a bit less but I don't think the job would have been done nearly as well.”
- Bruce Chapman
PERFECT
★★★★★
“ Joe and team made it PERFECT again. Plaster work was masterly. You would never have known it had happened. The team lead communicated with me daily by email and phone. Couldn't really ask for more.”
- KEN SCHWARZ
Rock Solid
★★★★★
“ Do yourself a favor and hire Bertola Custom Homes. We recently used Bertola to repair extensive water damage caused by ice dams. Bertola needed to repair and paint ceilings and walls throughout our house as well as exterior decks/stairs. We have hired numerous contractors in the 20 years we've owned our house, and I say without hesitation that Joe Bertola is the best. His quotes are fair and rock solid. Anyone who's had work done on their home knows the point in the project where you learn that the contractor quoted one material, but you meant another. You can have what you want as long as you pay a revised and always higher price. That never happens with Joe. The cost never waivered and Joe's favorite expression is "no problem". His crew is highly skilled and hardworking, and they are also the nicest people you'll ever meet. Joe is a talented carpenter with a great aesthetic sense. So, he came up with improvements that cost the same but left each room looking nicer than before the damage occurred . He also worked on a project refinishing our basement about 5 years ago, and guests still marvel at his built in cabinets - and I still thank him every Spring when the basement no longer floods. As you can tell, I can't say enough about him or his work. If he is available, book him as soon as you can.”
- JJ Bartlett
Kitchen
★★★★★
“ My wife and I needed a kitchen renovation and we were referred to Bertola Custom Homes by a friend. Joe came to our house shortly after we contacted his company to provide us with an estimate. We had a general idea of what we wanted and that included removing two structural walls to open up our floor plan. The job was big and very complex, however Joe was able to design the alteration on the spot and 3 days after we met the walls were gone. Because the new design asked for a window relocation, we also had them repair some rotten woodwork on the exterior and paint the entire house. It was very impressive how quickly he managed to come up with drawings from an Engineer, the building permits and begin the work. Everything went very smoothly. The crew moved and protected the furniture as well as the floors. They were friendly, worked very hard, and the site was kept super clean at all times. We also liked the air filter that they provided. It helped to control all the dust from getting everywhere. The final product is amazing. Joe takes real pride of his work. We appreciate his professionalism, work ethic, honesty and positive attitude. It has been amazingly easy dealing with Joe and his team. All of them are super nice and fun to be around. We are extremely happy with all the work and are already on his busy schedule for remodeling four of our bathrooms in the fall. Highly recommend”
- Emily Cagwin
Project
★★★★★
“ Bertola Custom Homes was highly recommended from a friend of mine. He built a new home three years ago with the company and he was thrilled by the quality of craftsmanship and punctuality. So I decided to call them up to get a quote for my project. Joe Bertola showed up precisely on time, gave me great ideas and provided me the estimate in less then 24 hours. The project started with demolition of the existing wire mesh ceiling. The crew then worked on the office/home theater. The room was wired for home theater sound along with Ethernet drops. The room was also soundproofed. Engineered hardwood floor was laid with a leveling of the basement floor. The next phase was the bathroom along with a workroom with several casement windows and an exit door. A beautiful tile stand-up shower was added to the bathroom. The final phase included replacing the basement stairs, and adding a laundry area. The work was performed quickly, efficiently and to schedule. They kept the entire house super clean at all times. I would definitely recommend Joe Bertola and his crew for any home improvement work.”
- Venkatesan Thangaraj
Project Excellent
★★★★★
“ We recently completed an extensive home renovation project in our home in Auburndale, MA. Our house is a Victorian era home built between the eighteen sixties to eighties. The project involved: two major bathroom renovations, including laundry; construction of a large lighted display cabinet for our study; constructing a custom cabinet for linen storage in a hallway alcove; reconstructing the doorway and entranceway to our two story carriage house; and pouring a new concrete floor, repointing the stonework, and adding waterproofing in our basement. We initially hired an architect to design and create plans for all of the projects, followed by interviewing four contractors to perform the work. In part, based on a very positive review from friends who had recently completed a major condo renovation with Bertola Custom Homes and Remodeling, as well as our impressions of the contractors based on the bids and interviews, we chose Joe Bertola and his company for the project. His bid was on the higher end but we were impressed with his creative suggestions and comprehensive discussion of the details of the project and the emphasis on the selection of high quality materials and products for the work that would complement and enhance the unique features of our Victorian home. We then worked closely with Joe Bertola and his design assistant, Leila Petersen Almeida, to finalize the plans for the construction and design of the bathrooms and cabinets and to do a detailed a rigorous selection of the materials and products for the renovation. The project took many months because it required extensive demolition followed by the combination of electrical, plumbing, cabinetry work and a multitude of Newton inspections. Joe assigned a project manager, Rafael Zanette, to oversee the work and he was terrific. He was immediately responsive when we had questions and kept us well informed of the progress of the work. The actual workers, including the carpenters, plumbers, electricians, painters, etc. were highly skilled and meticulous in the completion and quality of the work. Along the way we made some additions and minor changes in the work and design and Joe and the project manager were responsive and creative in providing solutions. We are completely satisfied with the “finished products” of the construction and proudly display the work to our friends. For homeowners who are in search of a builder who is creative and highly professional and takes pride in the quality of his work, we offer our highest recommendations of Joe Bertola and his company.”
- Mary and Steve Goldring
RECOMMENDATION RE: JOE BERTOLA
★★★★★
“ Joe Bertola is creative, talented, responsible, thoughtful and a pleasure with whom to work. He is a craftsman in his own right and has a crew of similarly talented, affable, helpful and available workmen and specialists who are a gift to have in one’s home. He is collaborative and engaging and worked well with our designer and the people she brought into the project. We are entirely pleased with everything Joe has done for us on an extensive full-condo renovation and recommend him to anyone who is looking for an ally and a coach in undertaking such a venture.”
- Alan and Debby Beck
5 STARS
★★★★★
“ Steve is a professional and personable plumber. He responded quickly to our call for a replace,ent of our hot water heater. He works efficiently and quickly. I highly recommend Steve for any service or repair. Also, Steve gives a fair price For his experienced workmanship.”
- Tony M
Awesome!
★★★★★
“ Joe Bertola is the real deal. In 2017, he completed a renovation of my entire 4 story townhouse in Boston. It came out better than I could have hoped. He and his team take justifiable pride in their craftsmanship and client service. His patience and creativity as a design partner was excellent-such that near the end of my project, I just told him to design my first floor bathroom himself-and I loved the result. He was always willing to listen to different ideas. He is respondivity was also excellent-always picking up the phone when I called and always showing up when he promised. I have renovated three houses and my experience with Joe and his team was my best renovation experience so far!.”
- Jean S
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